Refund policy
• Dandle asks that you respectfully give a 24-hour notice of cancellation. We charge 50% of the service price for same-day cancellations .
Spa No Show Policy
• Anyone who either forgets or chooses to forfeit a scheduled appointment for any reason will be considered a “no-show” and charged 75% price
Retail Returns and Exchanges
At Dandle Spa, your happiness is our priority. If something doesn’t meet your expectations, we’ll do our best to make it right.
To start a return or exchange for a retail item, please contact us:
📞 (423) 473-6727
📧 info@dandle.co
To be eligible:
-
Returns must be initiated within 10 days of the shipping date.
-
Items must be returned in original packaging with the packing slip included.
-
Returns without prior authorization will not be accepted.
-
Shipping costs are non-refundable.
Custom Items
Custom items are final sale. If something’s not right, give us a call — we want you to love your order and will do our best to resolve any issues.
Wrong Item Shipped?
If we made a mistake, let us know. We’ll send the correct item at no additional cost.
Important Notes:
-
Online purchases cannot be returned in-store.
-
Retail store purchases cannot be returned via our website or phone.